🔄 Return & Refund Policy

Last Updated: November 2025

At New Fantacy Toys Co., Ltd., we are committed to providing high-quality toys and accessories to our wholesale partners worldwide. While we ensure every product meets strict quality standards, we understand that issues can sometimes occur.

1. Eligibility for Returns

• Returns are accepted only for wholesale clients who receive damaged, defective, or incorrect products.

• All return requests must be submitted within 7 days of receiving the shipment.

• Returned products must be unused, in their original packaging, and include all accessories or parts.

2. Return Process

1. Contact our customer service team at newfantacytoys@foxmail.com with your order details, photos, and a short description of the issue.

2. Our team will review your request and confirm if the item qualifies for return or replacement.

3. Once approved, you will receive return instructions and the warehouse address for shipping the item(s) back.

3. Refunds or Replacements

• If the return is approved, we will offer either a replacement or a partial refund, depending on the nature of the issue.

• Refunds are processed through the original payment method or agreed business channel after inspection of the returned goods.

• Shipping costs for returns are generally the buyer’s responsibility, unless the product defect is verified by us.

4. Non-Returnable Items

• Customized or special-order products

• Items damaged due to improper handling, storage, or use

• Products returned without prior authorization

5. Contact Us

For any return or quality concerns, please contact:
📧 Email: newfantacytoys@foxmail.com
📍 Address: Rm.1607–1608, Jinlong Building, Hengshan Rd., Longhu District, Shantou, Guangdong, China