🚚 Shipping & Delivery Policy

Last Updated: November 2025

At New Fantacy Toys Co., Ltd., we take pride in delivering your wholesale toy orders safely and efficiently. Our logistics team ensures that every shipment reaches you on time and in excellent condition, no matter where you are in the world.

1. Shipping Availability

We ship worldwide to all major regions and countries. Our logistics network supports sea freight, air freight, and express courier services depending on order size and destination.

2. Order Processing Time

• All wholesale orders are processed once payment and order confirmation are received.

• Standard processing time is 3–7 business days, depending on product availability and quantity.

• For customized or large-volume orders, additional production time may apply — your sales representative will provide details before shipment.

3. Shipping Methods

We offer multiple delivery options for your convenience:

• Sea Freight (LCL/FCL): Best for large bulk orders.

• Air Freight: Faster delivery for urgent or medium-sized orders.

• Express Couriers (DHL, FedEx, UPS, etc.): Suitable for sample or small orders.

Shipping terms such as FOB, CIF, EXW, or other Incoterms are available upon request and confirmed during the quotation process.

4. Delivery Time

Delivery times vary depending on your location and chosen shipping method:

• Asia: 7–15 business days

• Europe & North America: 15–30 business days

• Middle East, Africa & South America: 25–40 business days

Please note that customs clearance or unforeseen delays (e.g., weather, port congestion) may affect the final delivery date.

5. Shipping Costs

Shipping costs depend on the destination, weight, and shipping method. Costs will be clearly stated in your quotation or proforma invoice before shipment.

6. Customs & Import Duties

Buyers are responsible for any customs duties, import taxes, or clearance fees required by their country. We will assist by providing all necessary shipping documents to support customs clearance.

7. Order Tracking

Once your order is shipped, our team will share the tracking number or Bill of Lading (B/L) so you can monitor your shipment’s status in real time.

8. Damaged or Missing Shipments

If your order arrives damaged or incomplete, please contact us immediately within 7 days of delivery with photos and details. Our team will assist you in resolving the issue promptly.

9. Contact Us

For questions about shipping, delivery updates, or logistics arrangements, please contact:
📧 Email: newfantacytoys@foxmail.com
📍 Address: Rm.1607–1608, Jinlong Building, Hengshan Rd., Longhu District, Shantou, Guangdong, China